Criminals would ring her late at night when they knew she would be alone. Chronic victims become trapped in a delusional world created by scam mail. They refuse to co-operate and give the impression that they are in control of their own thoughts and actions. The form of “brainwashing” that scam mail creates has not been recognised thus meaning relatives are powerless to intervene, redirect the mail or gain power of attorney. The the psychology scammers use “knits” all the various scam letters together; to the victim, they appear to be talking about the same thing.